In this episode, StorSuite CEO Scott Worden and VP of Sales & Client Success Damon Emerson dive into what truly sets great companies apart - service. Not the buzzword kind, but the real, lived-out, people-first approach that creates loyalty, trust, and yes, even hugs from clients.
From Starbucks drive-thru moments to Disney “backstage” lessons, Scott and Damon share personal stories that shaped how they think about service and why it’s the backbone of every successful business. They highlight team members like Paul, Amanda, and Janet, whose genuine care and extra-mile efforts define what service really looks like in action.
They unpack why listening matters more than talking, how authenticity builds lasting partnerships, and why price doesn’t always win when great service is on the table. Plus, a few laughs, some sports rivalries, and even a Tommy Boy quote (because why not).
If you’ve ever wondered how to make clients feel valued, how to lead with empathy, or how service can drive real revenue, this conversation is packed with insights worth taking back to your own team.
Watch now and walk away ready to level up your approach to service - StorSuite style.
Connect with the Hosts:
Damon Emerson on LinkedIn 
Scott Worden on LinkedIn 
 
 
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