Episode Synopsis "Thomas Cook’s Demise — A case of no CX"

A 2020 hindsight view of a 178 year old company expert in a market of vacations, perishing in a market of experiences

Listen "Thomas Cook’s Demise — A case of no CX"

More episodes of the podcast Spotter - Hot takes on Digital Disruption

• TEMU app, an e-commerce success or manipulation?
• Gen AI, how ready are we? Is it a hype?
• Elon’s twitter buy done. Is he now a chief conglomerate officer?
• What are games doing in enterprise business? [Unedited]
• Tesla is a car company or .. is it?
• Web 3.0 explained, Blockchain and why we might limit Web 3.0 expansion
• 4 reasons why Bollywood is getting cancelled
• What banks should learn from Revolut
• How to discover new ideas while sitting at home?
• Thomas Cook’s Demise — A case of no CX
• Jobs to be done (JTBD): A decades old idea that powers many products of today
• Five Features Your Organization Might Miss While Transforming In The Post-Pandemic World
• Rarely discussed transformation challenges that often get overlooked