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Listen "Ep 4: Demonstrating Business Value in Customer Success with Greg Boyd of Uvaro"
Episode Synopsis
Explore the art of customer success with Greg Boyd, Uvaro's VP of Customer Excellence.
Learn how he blends data, strategy, and sales insights to revolutionize customer relationships and business growth. He dives into how customer success is more than just retaining clients—it's about strategically choosing and growing with them.
Key Insights:
Strategic Customer Selection: Greg stresses the importance of selecting the right customers for long-term success.
Data Utilization: He encourages using data to map out customer value, essential for growth.
Sales-Customer Success Partnership: Leveraging his sales experience, Greg advocates for nurturing customer growth like nurturing trees.
Retention vs. Acquisition: He addresses the challenges in both retaining existing customers and acquiring new ones, emphasizing the need to show clear value.
Influencing Company Strategy: Greg points out how customer success insights can shape overall business strategy.
Customer Feedback as a Guide: The importance of using customer feedback and data in decision-making is a key theme.
Data in Value Realization: He discusses the trend of using data to demonstrate customer value.
Conclusion:
Greg's approach offers a fresh perspective on customer success, highlighting data-driven strategies and the importance of value realization. His insights provide actionable strategies for professionals in the field.
If you want to learn more about Greg's Value Realization framework:
Check out the article below:https://www.linkedin.com/pulse/why-your-customers-avoid-talking-you-how-change-greg-boyd-bwczc/
Greg's LinkedIn: https://www.linkedin.com/in/gregboydsells/
Learn how he blends data, strategy, and sales insights to revolutionize customer relationships and business growth. He dives into how customer success is more than just retaining clients—it's about strategically choosing and growing with them.
Key Insights:
Strategic Customer Selection: Greg stresses the importance of selecting the right customers for long-term success.
Data Utilization: He encourages using data to map out customer value, essential for growth.
Sales-Customer Success Partnership: Leveraging his sales experience, Greg advocates for nurturing customer growth like nurturing trees.
Retention vs. Acquisition: He addresses the challenges in both retaining existing customers and acquiring new ones, emphasizing the need to show clear value.
Influencing Company Strategy: Greg points out how customer success insights can shape overall business strategy.
Customer Feedback as a Guide: The importance of using customer feedback and data in decision-making is a key theme.
Data in Value Realization: He discusses the trend of using data to demonstrate customer value.
Conclusion:
Greg's approach offers a fresh perspective on customer success, highlighting data-driven strategies and the importance of value realization. His insights provide actionable strategies for professionals in the field.
If you want to learn more about Greg's Value Realization framework:
Check out the article below:https://www.linkedin.com/pulse/why-your-customers-avoid-talking-you-how-change-greg-boyd-bwczc/
Greg's LinkedIn: https://www.linkedin.com/in/gregboydsells/
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