Customer success has become one of the most powerful drivers of sustainable growth.In this episode of Speaking C-Suite, hosts David Hemenway and Johnnie Walker sit down with Harini Gokul, Chief Customer Officer at Entrust, to explore how modern customer success organizations fuel retention, expansion, and predictable revenue.Harini breaks down the shift from customer service to customer-centric growth, sharing how customer success teams partner with CFOs to de-risk recurring revenue, improve forecasting, and drive expansion within the installed base. She explains why adoption and value realization are the strongest leading indicators of retention, and how data, telemetry, and AI are reshaping post-sales strategy.This episode is essential listening for CFOs, founders, CCOs, and revenue leaders building efficient growth in subscription and consumption-based business models.Key topics include:Customer success as a revenue and growth strategyRetention, expansion, and churn in SaaS and enterprise businessesHow CFOs evaluate customer success investmentsMeasuring customer adoption and usageThe role of AI in modern customer success teamsSpeaking C-Suite is proudly supported by Aleph, Tabs, and Rillet.

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