In this episode, Shiv is in conversation with Andy Hillard, the CEO of Accelerance. He leads and advocates for the globalization and collaboration of great software teams across the world. The conversation between Shiv and Andy covers Andy's extensive career journey, including his time with the Peace Corps, his experience in finance and marketing, and his transition into software development. Andy discusses the evolution of the outsourcing industry, emphasizing the need for service providers to build trust and credibility with their clients. He shares insights on fostering empathy and collaboration within distributed teams, particularly in the context of outsourcing relationships. Andy highlights the importance of aligning cultural values, communication practices, and leadership styles between clients and service providers to ensure successful collaboration. The conversation also touches on challenges and controversies in outsourcing, prompting a discussion on the risks and benefits of outsourcing arrangements involving multiple service providers. Overall, the conversation explores strategies for building effective and trustworthy partnerships in the software development industry.As CEO, Andy leads and advocates for the globalization and collaboration of great software teams with companies in search of talent, innovation and a globally-distributed extension of their engineering function and culture.Andy founded the ground-breaking nearshore software development services company, Isthmus Costa Rica. He began his global software services career as a Division Manager at Cognizant during their early formative years.

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