In this episode, I continue my conversation with Jeremy Kriegel. He talks aboutHow UX can help users stay focused and also providing opportunities to take a break or breather to stay productiveMicro level thinking and system level thinkingMay need local inefficiencies for overall system wide efficiencyAnalogy of a relay race team member, who needs to wait for the moment to take the baton and runThe zappos example of helping customersOn the balance between personalization and privacyThe skills needed for an effective UX professionalCuriosity, humility and influencing skillsUX professionals as change agents, or as sales peopleClever v/s usable designThe benefit of spending time to understand the problem and analyze solutions and approaches before jumping in to create wireframes etcThe limitations of canvas based design toolsThe reason for starting his podcast, saving UXSignificance of lean approaches and fast learning loops in UXThe role of design in customer loyaltyImpact of AI based approaches on UX professionalsHis career tips for new entrants as well as persons considering a career switch to UX domainJeremy Kriegel is a UX leader, very active on various professional forums.He is also the host of the podcast ‘Saving UX’https://www.linkedin.com/in/jeremykriegel/

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