In the UK, there are millions of digitally challenged individuals who lack basic digital skills. As a result, many customers rely on Call Centres for assistance with basic tasks. This episode discusses how organisations can reduce Call Centre pressures and improve operational efficiency whilst making a positive social impact in the face of the digital divide.Jonathan (JP) Prew is the Managing Director at We Are Group. Having spent a good portion of his career in corporate roles, he moved into the field of Social Impact, which combined his business background with a desire to make a positive social difference. He has extensive public and private sector experience, with expertise in outsourcing, change management, and technology. He has generated over £1bn in new business and managed a staff base of 5000+ with a P&L responsibility of over £400m. JP has a full life cycle of experience from contract launch to delivery of operational improvements, renegotiation, and transition.He has worked in various industries, including the Private sector, Local Authority, Education, Housing Associations, Central Government, Social Care, Voluntary Sector, and Emergency Services. His achievements have been recognised with two global awards for inspirational leadership. Share your thoughts with us.LinkedIn: @WeAreGroup. X (formerly Twitter): @we_aregroupWant to work with We Are Group? Contact us here or email: [email protected] find out more about We Are Group's services visit wearegroup.com Social Footprint is brought to you by We Are Group

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