Smoke Break - Episode 7: Taking Your Customer Service to the Next LevelEpisode Duration: 8 minutesJoin host Mike Hernandez as he shares advanced customer service techniques that transform good service into exceptional experiences. Learn practical strategies to enhance your customer interactions and build lasting connections.Episode OverviewMaster essential service skills:Active listening techniquesBody language awarenessProblem resolution approachesRelationship buildingProactive service deliveryActive Listening SkillsLearn to master:Full attention techniquesCustomer cue recognitionRepeat-back methodsNon-verbal communicationResponse timingCustomer Connection TechniquesDevelop approaches for:Building regular customer relationshipsPersonalizing interactionsAnticipating customer needsCreating positive experiencesDemonstrating genuine careProblem ResolutionMaster strategies for:Handling difficult situationsFinding alternative solutionsMaintaining professional toneTurning problems into opportunitiesDefusing tense interactionsTeam CollaborationPractical approaches to:Supporting colleaguesSharing successful techniquesManaging busy periodsCreating consistent serviceBuilding team excellenceSales Associate Action ItemThis week's skill development task:Practice repeat-back techniqueMonitor body languageWork on active listeningNote customer feedbackShare successful approachesResources MentionedVisit cstorethrive.com for additional customer service resourcesNext Episode PreviewComing up: Handling special situations and challenging customers."Smoke Break" delivers weekly insights for convenience store sales associates in bite-sized, actionable episodes under 10 minutes.#ConvenienceStore #CustomerService #RetailSkills #SalesAssociate #CustomerExperience #CareerDevelopment

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