Join host Mike Hernandez as he shares proven strategies for creating and maintaining exceptional customer service standards in your convenience store. Learn how to train your team in advanced service techniques that will set your store apart from the competition.Episode OverviewMaster essential aspects of customer service leadership:Training staff in customer reading techniquesImplementing effective complaint handling systemsCreating standard procedures for difficult situationsBuilding a team-oriented service cultureResources MentionedVisit cstorethrive.com for additional customer service training materialsNext Episode PreviewStay tuned for more strategies to enhance your store's operations and team performance."Smoke Break" delivers weekly insights for independent convenience store owners in bite-sized, actionable episodes under 10 minutes.#ConvenienceStore #CustomerService #RetailManagement #SmallBusiness #TeamDevelopment #RetailSuccess

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