ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "Simplifying Customer Retention for Lifetime Value with Kelsey Silver"
Episode Synopsis
In this episode host Steph Blake sits down with data analytics expert Kelsey Silver to explore effective strategies for customer retention and increasing customer lifetime value.With over a decade of experience in corporate analytics, Kelsey shares her profound understanding of simplifying the onboarding and offboarding processes, utilizing feedback efficiently, and leveraging key business metrics to drive growth.-----In this episode, you'll learn:Craft a Stellar Onboarding Process: Kelsey emphasizes the importance of a streamlined and supportive onboarding process and shares practical tips and exercises for creating effective client onboarding experiences.Implement Comprehensive Offboarding Strategies: Learn the role of feedback throughout the service delivery process and the steps to ensure clients feel supported and ready to continue engaging with your business.Utilize Feedback Effectively: Understand how to collect feedback incrementally and during offboarding, and use that feedback to improve services and pitch additional offers.Analyze Essential Business Metrics: Grasp the importance of key performance indicators such as the lead-to-customer ratio, and explore tools and methods for painless data tracking and analysis.Leverage Tools and Techniques for Simplicity: Discover the necessity of all-in-one platforms for simplifying data management and tips for selecting and tracking vital business performance metrics.Conduct Practical Data Analysis Exercises: Gain actionable tips and simple steps for starting to track and analyze business data, while making the process less intimidating by adding a fun element.Build Data-Driven Strategies: Learn the value of iterative changes and improvements, and how to use data analysis to enhance your business strategies continually.-----Kelsey's Free Resource: Find & Fix Your Biggest Bottleneck in Under 1 HourClick here to get it!-----CONNECT WITH KELSEY SILVERWebsiteInstagram-----HELPFUL LINKSSimple Business Community - Free To JoinYour home for connection, clarity, and business growth - made simple.--Simple Business School™All-inclusive membership from Steph Blake that helps you run a simple, streamlined and profitable online business in less than 20 hours per week.--Simple Business Suite™All-in-one business management and marketing tool created by host Steph Blake to simplify your backend systems.--Simple Business ShopTrainings, templates and resources to simplify your business.--Apply To Be a Guest
In God we trust