ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "What is the Malcolm Baldrige National Quality Award?"
Episode Synopsis
Episode 2 features California Council for Excellence (CEE) Vice Chair Dr. David Spong and Shields Resource Group Principal Denise Shields. David and Denise explain what the Malcolm Baldrige National Quality Award is, what happens when a company receives the award, and the impact of the Baldrige process not only on quality and productivity but on company culture.
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