Richard Walsh welcomes Swire Ho to discuss his journey in business and client service. Swire highlights using promotional products as strategic marketing tools and relationship builders, stressing the importance of knowing your customer. They explore staying top of mind, encouraging referrals, and leveraging testimonials. The conversation includes boosting employee morale with branded items, integrating digital marketing with promotions, and recognizing employees. They cover strategizing client gifts, storytelling through creative products, planning, budgeting, and measuring ROI. Swire shares his contact info and offers final advice for listeners.

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