Chef Lamar Moore shares how listening closely to guest reviews can uncover blind spots and spark smart changes to your menu or operations.Takeaways:Guest feedback—even critical—is a valuable learning tool.Monitor reviews across platforms to stay aligned with guest expectations.Small comments can lead to meaningful operational improvements.Want to connect directly with industry thought leaders like today’s guest? MAJC has built a community of hospitality professionals, where insights and tools help drive sustainable, profitable businesses. To get early access to the MAJC community, sign up at www.MAJC.ai.

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