Taylor Scott breaks down what it truly means to lead with hospitality through action, emotion, and connection. He shares how great leadership mirrors the best guest experiences, driving loyalty and engagement through intentional service.Takeaways:Mirror the emotional connection of great hospitality in your leadershipLead by being human, emotionally connected, and service-drivenTreat your team the way you treat guests to build loyaltyWant to connect directly with industry thought leaders like today’s guest? MAJC has built a community of hospitality professionals, where insights and tools help drive sustainable, profitable businesses. To get early access to the MAJC community, sign up at www.MAJC.ai.

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