HopDov’s Annie and Molly explain why manager logs filled with complaints don’t hold up in legal disputes, and how switching to transparent written warnings is better for everyone.Takeaways:Replace vague manager notes with clear written warnings.Use documentation as a tool for support, not punishment.Flip your mindset: written feedback shows you care about success.Want to connect directly with industry thought leaders like today’s guest? MAJC has built a community of hospitality professionals, where insights and tools help drive sustainable, profitable businesses. To get early access to the MAJC community, sign up at www.MAJC.ai.

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