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Listen "Dell Technologies: How to Make Your CX One to Remember."
Episode Synopsis
On today’s episode of Service Intel, we are joined by Bob Feiner, Senior VP at Dell Technologies Client Solutions Group Support Services. Bob and Sid explore why the most critical view in service is that of your customers — and how to make your CX one to remember. Bob also shares how Dell moved from old-school service tactics to new-school methods like self-service, social media, chatbots, and beyond.
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