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Listen "S02 E07 - Jodie Menze - Discovering a Better Way"
Episode Synopsis
Transforming from a transactional model to relationship-based approach.
Since the hiring of Jodie Menze as Customer Service Manager in June of 2021, Hubbard-Hall has embarked on a transformation of our Customer Service department. Menze’s vision was to shift the department from a highly transactional model to a relationship-based approach, which led to the rebranding of the department as the Customer Experience team in 2022.
Listen in as she describes the goal of creating an omni-channel experience for our customers and position Hubbard-Hall as digital leader in the metal finishing industry.
Since the hiring of Jodie Menze as Customer Service Manager in June of 2021, Hubbard-Hall has embarked on a transformation of our Customer Service department. Menze’s vision was to shift the department from a highly transactional model to a relationship-based approach, which led to the rebranding of the department as the Customer Experience team in 2022.
Listen in as she describes the goal of creating an omni-channel experience for our customers and position Hubbard-Hall as digital leader in the metal finishing industry.
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