Customer service as a growth engine — In this candid conversation, Julie Wagstaff, Managing Director and co-owner of ActionCOACH UK, shares how unwavering customer service builds resilient, referral-rich businesses. We talk about turning redundancy into a new career path, what “world-class” service looks like inside a scaling franchise network, and how values, leadership and team habits translate into commercial wins. Practical, upbeat and packed with takeaways for any founder or service-led business.You’ll learnSimple practices that turn customers into promoters—and why consistency beats heroicsHow franchise systems operationalise great service across locationsJulie’s route from redundancy to senior leadership, plus lessons on resilience and focus

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