Dan Balcauski speaks with Jim McGinnis, the CEO of Vanco, a software and payments provider for faith groups, schools, and community organizations. Jim shares his extensive experience scaling SaaS businesses, including his success at MyCase, where he doubled the business in 18 months. They discuss challenges in convincing different customer segments to adopt new technologies, the importance of focus and operational metrics, and the necessity of employee engagement. Jim also highlights the advantages of private equity backing and his strategies for maintaining high customer satisfaction and innovation levels in a lagging market.00:27 Guest Introduction: Jim McGinnis02:34 Focus and Operational Changes at MyCase04:07 Metrics and Growth Strategies09:38 Private Equity and Enterprise Value16:45 Aligning with Private Equity Investors20:53 Innovations at Vanco24:33 Employee Engagement and Its Impact25:44 Measuring Employee Satisfaction27:15 Effective Communication Strategies31:09 Leadership and Team Building33:16 Making Tough Leadership Decisions35:19 Rapid Closeout QuestionsGuest Linkshttps://www.linkedin.com/in/jamespmcginnis/https://www.vancopayments.com/

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