Welcome back to Richardson's Rubicon, I'm your host, John Richardson, and today we're delving into something a little different. It's going to relate to my IT expertise, but resonates in everyday life, specifically dealing with service desks. What's making today's episode worth your listen is an exasperating experience I recently encountered with my teen son's mobile phone insurance claim. This ordeal with Assurant - the company in question - highlighted some crucial lessons on customer service, communication and data security. So join me as I take you through the tale of vexing service desk interactions, password-protected files and unencrypted PDF's. Who knows, maybe you could take away a few pointers that could potentially improve similar experiences for you, or even suggest improvements to companies you interact with. Stay tuned for this exploration, right here on Richardson's Rubicon.

More details here:
https://richardsonsrubicon.com/how-itil-could-improve-assurants-customer-service/

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