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Listen "Pivot With Data - Examples from Chili Piper with Seth Dovev"
Episode Synopsis
When things change and you HAVE to improve… What do you do?
Not sure? Then we’ve got a great story for you.
Chili Piper is one of the great success stories in tech, but it was not immune to market dynamics. It forced the team to look into their customer data, and they found an opportunity that led them to redefine their customer segmentation, and gain a lot of efficiency.
Seth Dovev, Senior Director of Customer Success at Chili Piper joined the series to share the experience.
He shared how they looked at their data, the hiccups they experienced along the way, and how they innovated through their problems to build a more efficient retention strategy.
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