Breaking Boundaries: Bringing Pre-Sales Under CS with Tushar Bansal from Heap

RevSignal
15/05/2023 39 min

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Episode Synopsis

If your sales team reported to CS, what would happen?

How would that influence your customer journey? The handoff? That value the customer receives?

Tushar Bansal has done just that. His presales motion reports to the Customer Success team, in an effort to build a unified customer journey from start to finish.

Tushar talked through why he structured his team this way, the benefits he’s seen from the decision, as well as the challenges it brings.


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