In today's podcast we are joined by Alan O'Riordan, co-founder of apaleo https://apaleo.com/



You can also watch the video on our YouTube Channel here:
https://youtu.be/jq3IaUN22VM

We talk with Alan about areas he has covered in a recently written white paper
 https://info.apaleo.com/en/beyond-covid-19-whitepaper



Alan discusses the following areas and subjects:




Why traditional legacy technology systems can bring some limitations and how these have been highlighted during Covid-19. (4:26) 
Remote access can be challenging 
Scaling down and back up could be difficult 
Re-configuring your core system may require third party support 
Rate Plans
Guest messaging
 






The need to explore new technologies in response to guest requirements post crisis and what some of those technologies could be. (10:18) 
Guest facing technology Messaging, Mobile check-in, Check-out, Key card


 Back office 
PMS, RMS, PoS and CRM
How the need for a CRM is likely to increase









Why now is the perfect time to be evaluating a hotel tech stack and seriously consider making changes. (17:39) 
Time to evaluate 
Testing of trial systems 
Explore peripheral solutions 
Comparison with the smart phone experience 
Data migration





How an Open API approach can provide hotels with an opportunity to come out of the crisis leaner, more efficient, effective and productive. (25:50) 
Future proof integrations 
Innovative technology 
Cost efficient 
No capex 
Greater control and autonomy 
Remote access 
Compete with OTAs with greater direct booking provision





We hope you enjoy it

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