If you're a retailer wondering how to truly connect with your customers — or you're curious about how AI can transform your business — this episode is for you. We’re joined by Lance O'Grady, co-founder and solution architect at Pocket Square, to unpack what meaningful personalisation really looks like in retail, and the technology needed to make it happen. From practical insights to future-focused strategies, Lance shares how retailers of all sizes can harness AI to deliver smarter, more relevant customer experiences. It’s a must-listen for anyone looking to stay ahead in a rapidly evolving retail landscape.Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today! Join us now

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