In this episode of the Retail Fix It podcast, host Lance Calvert discusses the importance of learning from mistakes in the facility management industry. He shares personal anecdotes about transformative mistakes that led to significant changes in his business, including the shift from in-house technicians to outsourcing and how the COVID-19 pandemic catalyzed a new way of working. The conversation emphasizes the value of embracing change, building trust with service providers, and recognizing that mistakes can lead to growth and success.

Takeaways

Retail Fix It centralizes maintenance and repairs for multi-location businesses.
Mistakes are inevitable in business and can lead to valuable lessons.
Project managers must be proactive to mitigate mistakes.
Mistakes can propel a company to new levels of success.
The shift from in-house technicians to outsourcing was driven by necessity.
COVID-19 forced a transition to remote work that improved operations.
Building trust with service providers is crucial for success.
Mistakes should be viewed as opportunities for growth.
Taking risks is essential for personal and professional development.
Focus on solutions rather than dwelling on mistakes.

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