Amazon UK boss John Boumphrey joins Natalie on the podcast to discuss: How is Amazon extending the life of returned goods through its Second Chance programme? How can the wider industry overcome the returns challenge? Futureproofing - with more disruption on the horizon, how does Amazon ensure it stays relevant to customers? Consumer outlook - does JB expect consumers to remain relatively resilient as we move into 2024? From drones to generative AI: what technologies and innovations should we be watching? Links: Did you know preloved shopping is now a $1bn+ business for Amazon in UK/Europe? Amazon's Second Chance pop-up store in London For more, check out NBK Retail.      

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