Collins Dictionary has announced that 'AI' is the Word of the Year for 2023. Miya Knights, Retail Consultant and Publisher of Retail Technology Magazine, joins Natalie to discuss the wide-ranging implications of artificial intelligence. They break down the learnings from last week's first ever AI Safety Summit, held at Bletchley Park, exploring both short-term and longer-term risks posed by the technology. They then move into a conversation about AI's impact impact on the retail sector and how it will transform the way we shop, exploring the many opportunities for retailers  - from driving back-end efficiencies to utilising AI-powered shopping assistants to deliver more tailored customer experiences. Connect with Miya on LinkedIn and Twitter.

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