Startup Spotlight: D-ID

Retail Disrupt: The Retail Startups Show
10/09/2025 15 min

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Episode Synopsis

Chatbots are evolving fast, from scripted text boxes to lifelike digital humans powered by GenAI, LLMs, and avatars. We explore how D-ID, a Microsoft for Startups Pegasus Partner, is transforming customer engagement in Retail, CPG, and Travel with virtual humans that can provide expertise, recommendations, and 24/7 multilingual support.From a Virtual Sommelier in the grocery aisle to a Flight Concierge at the airport, the future of customer experience is here, and it’s more human than ever.

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