3. What Consumers are Thinking Right About Now and How Retailers are Responding

10/04/2020 33 min Temporada 1 Episodio 1
3. What Consumers are Thinking Right About Now and How Retailers are Responding

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Episode Synopsis

Right now it’s all about online retailing, but we think consumers will be itching to get back to stores once we receive the all clear. But here’s the thing: they will return with higher expectations. Retailers will need to fix the in-store experience, remove the pain points – before before the store reopens. What can you do to make the shopping experience easier?