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Listen "Soft Skills for Rock Stars | Restoration Master Class Episode 16"
Episode Synopsis
Taylor Carmichael, Director of Systems & Instructional Design at Southeast Restoration joins the Master Class podcast to talk through what power skills are needed to be a rock star in the Restoration industry. The topics they cover are:
How she defines "power skills" or "soft skills," and which ones are most valuable in the disaster restoration industry
An example of a situation at Southeast where soft skills made a significant impact on the outcome
What role empathy and emotional intelligence play when interacting with customers
How she has seen soft skills contribute to the growth and retention of her team
Which soft skills she has found challenging to develop, and how she has gone about improving the
...and MORE!
How she defines "power skills" or "soft skills," and which ones are most valuable in the disaster restoration industry
An example of a situation at Southeast where soft skills made a significant impact on the outcome
What role empathy and emotional intelligence play when interacting with customers
How she has seen soft skills contribute to the growth and retention of her team
Which soft skills she has found challenging to develop, and how she has gone about improving the
...and MORE!
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