In this episode of Restoration Today, James Hatfield, CRO of LiveSwitch and RIA Affinity Partner, breaks down how real-time video technology, remote collaboration, and AI are reshaping restoration operations — especially during flash flood events.James shares why July’s peak flood season exposes major bottlenecks for contractors, how tools like live video, drones, BIM, and moisture mapping are shifting from “nice-to-have” to essential, and why first-contact video calls dramatically improve customer trust and job accuracy.We also dive into reducing truck rolls, simplifying insurance documentation, crew adoption, and how restorers are seeing 200%+ ROI with the right tech stack.If you want to respond faster, document smarter, win more jobs, and future-proof your restoration business, this conversation is packed with actionable insights.

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