If you're a restaurant owner stressing over a 1-star review, this episode is for you.Most people ask: “How do I manage reviews?” But that’s not the real problem. The real question is: “How do I build a business that doesn’t get swayed by reviews at all?”In this episode, we unpack:✔️ Why small restaurants are especially vulnerable to bad reviews ✔️ The Emotional Contrast Effect — and why expectations ruin everything ✔️ Why replying to every review might actually backfire ✔️ What review-proof restaurants have in common ✔️ How to build a regular-based system, not a review-based one ✔️ Why overdecorating and overexplaining increase disappointment ✔️ How to deal with hate comments like a politician (yep, silence works)It’s time to stop chasing stars and start building something unshakable.For more real strategies, visit saltnfire.net

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