Listen "Eric Culton, Director, Multi-Unit Ops @ McDonald's"
Episode Synopsis
🚨FIRST-EVER OPERATOR EPISODE ALERT🚨Today’s 🍔Restaurant 🤖Tech 📈Trends marks a big milestone. Every week we talk with founders, CEOs, and tech execs shaping the future of the industry. This time, we’re going straight to the front lines.For the first time ever, we’re joined by a franchisee/operator - someone actually running restaurants day in and day out - and there's no one better to kick this off with than Eric Culton, the ops leader behind a $30M+ McDonald’s portfolio across five Pacific Northwest locations.📺WATCH AND LEARN📺👉 How Eric’s Digital Ambassador program is driving in-store app adoption and higher digital mix 👉 Where vision AI is can deliver results (hint: speed, compliance, and ops visibility), and how Eric’s piloting it with Cambridge UK-based Tenyks AI👉 How he’s using Slack and QSRSoft to replace chaos with clarity, and why email chains and group texts are officially done👉 Why Eric believes the AI Integrator will be the leadership role of the future ➕ PLUS Eric’s rapid-fire answers on fries, drive-thru times, and what great operations feel like Huge thanks to Eric for helping us move into this new chapter.
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