During episode eleven, I interviewed Melissa Grace, Branch Manager at Expeditors about values, resiliency, and leadership. She defines her values as hard work (what you do above and beyond), compassion, excellence (being competitive, pushing harder, and being consistent), and continuous improvement. I appreciate her process oriented mind, her ability to build relationships, lead change, and create small wins where she can. "There is never a wrong time to do something right!"  Join in on the conversation: How can leaders create a space where change management is successful and all about the people. Listen. Follow. Enjoy. #resiliency #resiliencytheory #values #quotient #leadership #journey

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