In this Small Talk Episode, Ohadah shares an experience she had with a customer that escalated and left Ohadah to ponder on how our behavior as Humans can affect the tone, mood, and outcome of a misunderstanding. Misunderstandings are inevitable in life but humility on both ends will guarantee and positive outcome with both parties. When one party is not humble the conversation can escalate unnecessarily. Do you agree we should adopt more empathy, compassion, and understanding even all the while trying to uphold a professional position. At the end of the day, we are just human.


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