Listen "KPIs & Scorecards in Business: How to Track What Matters (EOS Framework Explained)"
Episode Synopsis
In this episode of the Relentless Growth Podcast, Chase Calhoun (Apex Professional Construction + Chase Calhoun Real Estate) and Jack Maher (John Mayer Builders) break down one of the most powerful tools for business growth: KPIs and EOS Scorecards.If you’ve ever felt like your business numbers are “out of control” or you’re reacting to problems too late, this episode is your roadmap to tracking the right metrics — and using leading indicators to stay proactive instead of reactive.Chase shares how his team implemented KPIs during their first year running the EOS (Entrepreneurial Operating System), including how they build scorecards at both the leadership level and the department level. Jack dives into how KPI systems evolve over time, why most businesses track too many lagging indicators, and how to create better metrics by working backward from last year’s problems.They also explore how the concept of tracking “scorecards” applies beyond business — including personal goals, marriage check-ins, and team accountability.✅ What KPIs really are (and why “what you track matters”)✅ The difference between leading vs. lagging indicators✅ How EOS Scorecards help teams stay aligned and accountable✅ How to structure KPIs across departments (3–7 per department + leadership roll-up)✅ Why marketing + leasing require better tracking (lead sources, follow-up speed, renewals)✅ How to create KPI systems that prevent problems instead of reporting them after the fact✅ How to apply KPI thinking to personal goals and performance habitsIf you're a business owner, operator, or leader looking to scale in 2026 with better clarity and control, this episode will help you start tracking the metrics that drive growth — not just the ones that report it.🎙️ Subscribe to the Relentless Growth Podcast and leave a review if you’re getting value — it helps more business owners discover the show.What You’ll Learn in This Episode:
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