This episode of RDR is the first part of a conversation between Scott and Tyler Jensen, founder of Insurarisk University. Tyler is a speaker on top performance, a certified insurance counselor & an optimist coach.---Episode Markers:(0:00) - Episode Intro(1:30) - Show Start(1:55) - What is an Optimist Coach?(4:00) - Strategies to Stay Optimistic(6:45) - Value & Experience(10:15) - Embedding in Onboarding Process(12:15) - Don't Trust Your Memory & Being Seen(13:15) - Employee Experience(13:45) - Becoming Referable & Culture(15:00) - Key Elements to Creating Culture(17:15) - Craving to be Recognized(18:30) - Empowering Team Members & Integrity(20:15) - Insurarisk University & Connecting with Tyler---Scott Grates Links:Referrals Done Right Book Pre Sales - https://www.referralsdonerightbook.comReferrals Done Right FB Group - https://www.facebook.com/groups/296359076662332Insurance Agency Optimization - https://www.agencyoptimization.comScott Grates Website - https://www.scottgrates.comLove Living Local  - https://www.instagram.com/lovelivinglocal315Scott's FB - https://www.facebook.com/scott.grates.1Instagram - https://www.instagram.com/scottgratesTyler Jensen's Links:Tyler's Website - https://www.tylerjjensen.comInsurarisk Website- https://www.insurariskuniversity.com/Instagram - https://www.instagram.com/tyler_j_jensenFacebook - https://www.facebook.com/profile.php?id=61558802128625Linkedin - https://www.linkedin.com/in/tyler-jensenYouTube - https://www.youtube.com/channel/UC5IDcFyXDaIs1MxMNJYDB8w---The Referrals Done Right Podcast is sharing the secrets to creating infinite opportunities to grow your small business. Hosted by Scott Grates.

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