In this episode, William Tincup engages in an insightful conversation with Susan Tohyama, Head of Human Resources at  Ceridian about the evolving role of human resources. They discuss how the pandemic impacted HR professionals and the need for agility in today's fast-changing business landscape.Susan emphasizes core competencies like empathy, curiosity, humility and trust. She advises staying agile by engaging employees, leveraging technology, and planning for future skills.Today's key trends include hiring and retention anxiety, shifting skill demands, and contingent workers. Susan says embracing technology is essential now, and AI brings new capabilities.She urges HR leaders to instill transparency, a growth mindset, and help employees thrive. The episode provides insights into HR's increasing strategic influence.Listen & Subscribe on your favorite platformApple | Spotify | Google | AmazonVisit us at RecruitingDaily for all of your recruiting, sourcing, and HR content.Follow on Twitter @RecruitingDaily Attend one of our #HRTX Events

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