In this episode of Resort Brokers Radio, hosts Frank and Trudy are joined by special guest Brendan Tutt as they dive deep into the accommodation industry. Together, they discuss everything from market trends to personal success stories, all while emphasising the importance of viewing the business through the lens of community and the human aspect. This is especially crucial when managing people’s homes within the accommodation sector. With over £40 million in transactions, the team highlights the critical role of maintaining a contractual schedule and how it helps guide operations. They also explore the dynamics between operators and Body Corporate committees, stressing the need for clear expectations in service delivery.Key insights include:- The importance of viewing the accommodation business through a community and human-centred lens- The critical role of maintaining a contractual schedule in guiding operational efficiency- Navigating the dynamics between operators and Body Corporate committees- Strategies for managing expectations and ensuring high standards in service delivery- Success stories from within the accommodation industry and lessons learned from over £40 million in transactionsFollow Resort Brokers: https://www.instagram.com/resortbrokers/https://www.facebook.com/ResortBrokersAustralia https://www.youtube.com/@resortbrokersau https://www.tiktok.com/@resortbrokersauFollow TESSA Developments:https://www.tessagroup.com.au/https://www.linkedin.com/company/tessadevelopments/?originalSubdomain=auhttps://www.instagram.com/tessa_group/Timestamps: 00:00:00 - Introduction00:00:37 - Welcome to RB Radio00:01:10 - Introduction of Hosts and Set00:01:38 - Guest Introduction: Brendan Tutte00:02:19 - Brendan and Tim's Business Relationship00:03:09 - Scale and Magnitude of Business Deals00:04:02 - Brendan's Background and Business Evolution00:05:12 - Working with Best Friends and Family00:06:23 - Challenges and Benefits of Personal Relationships in Business00:08:05 - Tim and Brendan's First Meeting00:10:19 - Early Business Transactions and Settlements00:11:14 - Industry Sophistication and Changes00:13:06 - Focus on Service and People00:14:14 - Hands-On Management and Staff Involvement00:15:43 - Training and Education in the Industry00:16:06 - Roles and Responsibilities in Management00:17:39 - Changing Perceptions of Body Corporates00:18:45 - Current Challenges in Complexes00:20:13 - Understanding Client Demographics00:21:16 - Operational Consistency and Learning00:22:01 - Soft Skills and Community Building00:23:05 - Evolving Interactions with Committees00:24:20 - Innovations and Recurring Income Streams00:25:32 - Expectations and Consistency in Service00:26:45 - Importance of Contractual Schedules00:28:02 - Development Cycle and Market Needs00:29:43 - Affordability and Large-Scale Projects00:31:13 - Regional Market Opportunities00:33:03 - Wrap-Up

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