ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "How are you BEING as a customer?"
Episode Synopsis
Episode 10 is personal and about a subject I am passionate about as it's affecting my own daughter, so this is aimed at EVERYONE, but especially those of you who are stuck in the INCORRECT delusional narrative that the customer is always right!
NO, NO AND NO AGAIN! In fact the customer is usually wrong...
It's a bit of a different subject to the things i normally talk about because I am talking about YOU as a customer and how you behave in shops, bars, restaurant, supermarkets, retail shops and cafe's.
I'm asking you to look at how you interact, how effective, kind and considerate you are with another human being who is doing their job, and often being treated like at 4th class citizen, a piece of sh*t on someones shoe or even non existent,
Do YOU treat them that way? If so know that it's NOT okay!
If you are a manager or owner of a group of stores, cafes' etc, STOP training your staff that the customer is always right, instaed train your staff to train the customers to behave in a way that benefits and everyone!
Things need to change so much in this area and if you don't know how to go about it managers, business owners, I am happy to teach you!
NO-ONE goes to a job to have the life force sucked out of them for 6-8 hrs a day, all because customers don't know how to behave.
Take that on board as you reflect on how YOU are being as a customer.....
PS: If you feel annoyed or triggered its because you are doing this stuff, it's a sure sign YOU need to work on things, time to change
Vicky xx
Contact me: https://www.linkedin.com/in/vickymidwoodalcoholandfoodfreedomcoach/
Facebook: https://www.facebook.com/vicky.midwood/
Email: [email protected]
NO, NO AND NO AGAIN! In fact the customer is usually wrong...
It's a bit of a different subject to the things i normally talk about because I am talking about YOU as a customer and how you behave in shops, bars, restaurant, supermarkets, retail shops and cafe's.
I'm asking you to look at how you interact, how effective, kind and considerate you are with another human being who is doing their job, and often being treated like at 4th class citizen, a piece of sh*t on someones shoe or even non existent,
Do YOU treat them that way? If so know that it's NOT okay!
If you are a manager or owner of a group of stores, cafes' etc, STOP training your staff that the customer is always right, instaed train your staff to train the customers to behave in a way that benefits and everyone!
Things need to change so much in this area and if you don't know how to go about it managers, business owners, I am happy to teach you!
NO-ONE goes to a job to have the life force sucked out of them for 6-8 hrs a day, all because customers don't know how to behave.
Take that on board as you reflect on how YOU are being as a customer.....
PS: If you feel annoyed or triggered its because you are doing this stuff, it's a sure sign YOU need to work on things, time to change
Vicky xx
Contact me: https://www.linkedin.com/in/vickymidwoodalcoholandfoodfreedomcoach/
Facebook: https://www.facebook.com/vicky.midwood/
Email: [email protected]
In God we trust