Facing Conflicts and Difficult Discussions - Karen Lam, WordComm Communications

18/02/2010 15 min
Facing Conflicts and Difficult Discussions - Karen Lam, WordComm Communications

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Episode Synopsis

4 principles or values which should be applied in difficult communicative situations are explained by Karen Lam from WordComm Communications: Find points of similarities, learn how to express appreciation, recognize value & respect and acknowledge autonomy.See omnystudio.com/listener for privacy information.