Boost Efficiency & Customer Satisfaction with Text Messaging

PublicPowerX
21/03/2025 58 min
Boost Efficiency & Customer Satisfaction with Text Messaging

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Episode Synopsis

Discover how Bryan Texas Utilities and the City of Bryan Water Department are using text messaging to enhance customer service and streamline internal operations. Join Richard Papa, General Manager at TextPower, as he interviews Kala Jeske, AMI Data Specialist, and Meagan Brown, Public Information Officer and Energy Services Manager, to explore real-world strategies that improve efficiency and engagement. Don’t miss this opportunity to gain insights you can apply to your own utility!Note: This podcast was adapted from a live webinar.

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