Why You Know Less Than You Think: Cognitive Biases in Customer SuccessJoin me as we explore the Dunning-Kruger effect, a cognitive bias that can impact customer success. Discover how overestimating abilities and misunderstanding customer needs can lead to challenges in the CS field. But what happens when we realize we don't know as much as we thought?Stay tuned to find out.In this episode, you'll discover:How the Dunning Kruger effect impacts your customers so you can tailor your strategies most effectively.The four stages of competence and how they apply to customer success for improved skill development.Insights into navigating the Gartner hype cycle in customer success to better manage customer expectations.How to overcome challenges in onboarding for smoother and more effective customer transitions.How imposter syndrome relates to the Dunning-Kruger effect++++ATTENTION++++Ready to stop figuring out CS leadership the hard way? Get the CS frameworks, leadership techniques and psychology hacks you need to be seen as a strategic leader - and get promoted fast with:The CS Leadership AcademyApplications are currently open for CS leaders looking to level up - but our cohorts fill up fast! CONNECT WITH RACHELFollow at: LinkedInTikTokInstagramYouTube WEBSITE https://provansuccess.com🎬 This content was edited by Lifetime Value Media. Learn more at: https://www.lifetimevaluemedia.com

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