Episode Summary
In this episode, Clint and Greg sit down with Chris Angus to explore how 8x8, a leading cloud-based communications provider, is integrating AI into every layer of its business—from customer conversations to employee training and product innovation. Chris explains how AI is changing the economics of communication through consumption-based pricing and smarter conversation analytics, while emphasizing that successful AI adoption starts small—with trusted data.
He also pulls back the curtain on 8x8’s internal AI council, their weekly AI training sessions, and the orchestration tools that let employees tap into multiple large language models securely. The conversation closes on a personal note as Chris shares how AI even helps him train for his first marathon—proof that AI’s usefulness extends beyond the office.
For business leaders in sales, marketing, or operations, this episode is a playbook on practical AI implementation—what to automate, what to measure, and where human judgment still matters most.
Guest Introduction
Chris Angus is the Vice President of CPaaS (Communications Platform as a Service) at 8x8, where he leads global strategy for cloud communications and customer experience innovation. With more than 20 years in the communications industry, Chris combines sharp business insight with deep technical expertise. Known for his straight talk and humor, he brings a no-nonsense perspective to how AI is transforming customer interactions, training, and data-driven decision-making across modern organizations.
AI Challenge: Build Your Own AI Fitness Coach
Inspired by Chris’s marathon story, this week’s AI Challenge puts ChatGPT to work for your personal health. Open ChatGPT and prompt it to create a customized training plan for your next fitness goal—whether it’s a 5K, yoga practice, or daily walk routine. Then, ask it to adjust based on your energy levels, diet, and schedule.
Get the full step-by-step guide and share your progress in our community: 👉 promptthis.ai/blog/build-your-own-smart-workout-coach
Got your own AI business story? Reach out at www.promptthis.ai/contact.
 Chapters
00:00 – Meet your hosts: Greg and Clint set up today’s theme 01:55 – Guest intro: Chris Angus, VP of CPaaS at 8x8 03:12 – The fix-it guy: Why every company needs a “Chris” 04:30 – How AI is rewriting customer communications 05:51 – Consumption-based models and AI in CX 07:54 – Data is the new starting point: Why clean data wins 09:35 – Inside 8x8’s AI Council and weekly training sessions 11:51 – Gamified learning and AI-driven skill simulations 13:49 – Building an internal AI stack across multiple LLMs 15:25 – Tools that blew Chris away (and why) 17:35 – AI-assisted product prototypes and coding speed 19:09 – Turning conversation data into business intelligence 21:15 – How to start with AI: sentiment and call analysis 22:32 – Coaching, feedback, and finding low-risk entry points 24:07 – Don’t just throw AI at it: solving real business problems 25:53 – Using AI personally—training for a marathon 28:31 – This week’s AI Challenge: build your AI fitness plan 29:29 – How to connect with Chris Angus 30:11 – Closing thoughts and next steps

Ver todos los episodios