S2 E693: Encore Episode - The sad standard of satisfaction

Project Distinct Podcast
14/04/2021 11 min Temporada 2 Episodio 693
S2 E693: Encore Episode - The sad standard of satisfaction

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Episode Synopsis

Why is it that we accept “satisfaction” as success in customer relationships — yet, we find it so average in our personal ones? In part, Scott McKain suggests on today’s PROJECT DISTINCT, because we are unwilling to drill more deeply into the negative aspects that have eroded our customer’s enthusiasm. We must eliminate the points of friction that prevent our customers from receiving an Ultimate Customer Experience®!
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