What’s the difference between customer service and customer experience?In this episode of Press 2 for Representative, Parker and Ian break down how those two often-overlapping terms play out in real life. From restaurant mix-ups in Japan to hard-to-navigate airline websites, they share examples that show how great service doesn't always mean a great experience—and vice versa.They also discuss:-Why some companies blur the line between CX and customer service-How polished websites don’t always mean support is solid-The customer service weight carried by frontline agents-Win and Fail of the weekWhether you’re leading a team or just tired of typing “representative” into a chatbot, this one’s for you.🎧 Listen and let us know: what’s a great (or frustrating) CX moment you’ve had?

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