In addition to providing excellent patient care, clinicians can contribute to constructive changes in the quality and safety of the care delivery system throughout their careers. Healthcare financial pressures continue to escalate, as costs increase and reimbursements decrease. Healthcare providers must continue to find ways to improve resource use while continuing to provide the quality of care that patients deserve.SUMMARY: Module 8 describes the method for involving clinicians in improving their work environment and patient care by identifying problems they may encounter, formulating potential solutions, and presenting these suggestions to healthcare team management and hospital administration. Collaboration and constructive feedback are emphasized.Author: Iris Mushin, M.Ed, MBA Contributing Editor: Anoop Agrawal, MB

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