Saood Shah is the VP of Customer Success (CS) & Professional Services (PS) at Contentful. With a background in computer science & electrical engineering and a newfound perspective on customer engagement, Saood speaks to us about the evolving world of PS dovetailing with CS, value realization to customers through engagement, leveraging tools and automation and the growing importance of outcomes tracking. Contentful is the pioneer and market leader in headless content management. Follow Precursive on: Linkedin: https://www.linkedin.com/company/precursive Twitter: https://twitter.com/precursive Facebook: https://www.facebook.com/precursive/Youtube: http://ow.ly/RPxH50Chv9k 

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