From an elementary school teacher to Sales Manager and Store leader in retail stores, to now a VP of Professional Services & Support, Joshua Sheldon's background in these various disciplines has allowed him to become an innovative business leader with significant experience in developing and implementing strategies based on the needs of the business, employees and customers.In this episode, he speaks about:- How does the role of your business model impact the world of services delivery? (e.g. moving from product to platform offering and having both to manage)- How honing his previous skills of customer service, analytics, innovation and problem-solving helped his transition into the software/high-tech industry. - How has the world of Professional Services changed in his tenure?- Planning a transformation of Services Delivery including PS and CS strategy, governance, organization and technology // Follow Precursive on: Linkedin: https://www.linkedin.com/company/precursive Twitter: https://twitter.com/precursive Facebook: https://www.facebook.com/precursive/Youtube: http://ow.ly/RPxH50Chv9k

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