Layla Selick - VP of Strategic Customer Success at Productboard, speaks with Jonathan about building a Professional Services organization within the company to create, and how efficient or inefficient operations can spell make or break for consulting firms and their clients.Some key learnings include:- Understanding hiring profiles for a Professional Services team- Alignment with GTM: 'Passing the baton' between Services & CS - Driving faster time-to-value and recurring value for the customer- Archetype & prototype in the language of your customer base & Industry- Gearing people around retention // Follow Precursive on: Linkedin: https://www.linkedin.com/company/precursiveTwitter: https://twitter.com/precursiveFacebook: https://www.facebook.com/precursive/Youtube: http://ow.ly/RPxH50Chv9k

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